We have an alternate way to link a bank account that doesn't use Plaid if you're having issues finding your bank. We can manually connect to your bank using a routing and account number, but we need some documentation that shows the account belongs to you.
To link your bank account manually, please follow these 5 steps:
Login to My Account
Go to Documents
Go to Other
Upload an image of voided check or an account statement (with routing number on it)
Notify our team at email@example.com when this is complete so that we can finish linking to the account.
Below you can see screenshots of the above 5 steps.
For Plaid: To link your bank with Plaid you need to log in to your account, then go to My Account → Linked Bank Account → Link Bank With Plaid.